Return & Refund Policy

In the event that you are not satisfied for any reason, we offer a hassle-free return and refund policy for eligible items. Please review the following details:

Returns Exceptions

The following items are not eligible for return or refund:

  • Customized or personalized products
  • Sale items
  • Products that have been opened or used
  • Products that are returned without the original packaging and accessories

Damaged Products

If you receive a damaged product, please contact our customer service team immediately at [email protected]. We will promptly replace the damaged item or provide a refund.

Defective Products

If you receive a defective product, please contact our customer service team immediately at [email protected]. We will promptly replace the defective item or provide a refund.

Return Process

You have 30 calendar days from the date of receipt to initiate a return. To be eligible for a return, the item must be unused and in its original condition. It must be returned in the original packaging with the receipt or proof of purchase.

To initiate a return, please contact our customer service team at [email protected]. Include your order number and the reason for the return in the email. Our customer service team will provide you with the return address and further instructions on how to complete the return process.

Once we receive your returned item, we will inspect it and notify you of the status. We will promptly provide an update regarding your refund.

Refund Process

After receiving and processing the returned item, we will issue a refund to the original payment method. Please note that the refund process may take up to 7-10 business days to complete, depending on your financial institution.

Warranties

Tomosit offers warranties for all products sold on our website. The duration of the warranty varies based on the specific product and is indicated on the product page. If you encounter any warranty issues, please contact our customer service team at [email protected].

If you have any questions regarding our return and refund policy, please do not hesitate to contact us at [email protected].